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.elementor-heading-title{font-size:31px;}}</style>{"id":52154,"date":"2024-06-24T09:28:44","date_gmt":"2024-06-24T07:28:44","guid":{"rendered":"https:\/\/new.toscano.es\/support-returns\/"},"modified":"2025-11-07T11:56:39","modified_gmt":"2025-11-07T10:56:39","slug":"support-returns","status":"publish","type":"page","link":"https:\/\/new.toscano.es\/en\/support-returns\/","title":{"rendered":"support returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"52154\" class=\"elementor elementor-52154 elementor-43292\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57f6c0e e-flex e-con-boxed e-con e-parent\" data-id=\"57f6c0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0a5628 e-con-full e-flex e-con e-child\" data-id=\"a0a5628\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6dd92a elementor-widget elementor-widget-heading\" data-id=\"a6dd92a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">do you need assistance with a product?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0faeb41 elementor-widget elementor-widget-heading\" data-id=\"0faeb41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Toscano support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4b4fa2 elementor-widget-divider--view-line elementor-widget elementor-widget-global elementor-global-52383 elementor-global-41584 elementor-widget-divider\" data-id=\"a4b4fa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae6b5e elementor-widget elementor-widget-text-editor\" data-id=\"cae6b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our technical support and after-sales service team will be happy to assist you if you need help setting up one of our products or if you have any questions about the installation.<\/p><p>Do not forget to attach everything we may need to serve you as best as possible (images, product data, etc&#8230;).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f892d99 e-con-full e-flex e-con e-child\" data-id=\"f892d99\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-384ce2f elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"384ce2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"After Sales Support\" aria-label=\"After Sales Support\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"52154\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"384ce2f\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-empresa elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[empresa]\" id=\"form-field-empresa\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-referencia elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[referencia]\" id=\"form-field-referencia\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Product reference\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-npedido elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[npedido]\" id=\"form-field-npedido\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Order No.*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tipodeasistencia elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipodeasistencia\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat do you need?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tipodeasistencia]\" id=\"form-field-tipodeasistencia\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Assistance\">Assistance<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Return\">Return<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Order status\">Order status<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Repairs\">Repairs<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_4f80fe6 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4f80fe6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAllowed files: jpg,png,pdf - Max 2MB\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_4f80fe6][]\" id=\"form-field-field_4f80fe6\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-mensaje elementor-col-100\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[mensaje]\" id=\"form-field-mensaje\" rows=\"4\" placeholder=\"How can we help you?\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-aceptacion elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[aceptacion]\" id=\"form-field-aceptacion\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-aceptacion\">I have read and accept the <a href=\"https:\/\/new.toscano.es\/en\/privacy-policy\/\">Privacy Policy<\/a>\n<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_bf728dd elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_bf728dd]\" id=\"form-field-field_bf728dd\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_bf728dd\">I agree to receive commercial communications from Toscano about products and services.\n<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_f1eded1 elementor-col-100\">\n\t\t\t\t\t<font size=\"1\">Controller: Toscano L\u00ednea Electr\u00f3nica S.L.\nPurpose: To manage your request, inquiry, or subscription and maintain the professional relationship.\nLawful basis: Your consent given by submitting this form.\nRecipients: No data will be shared with third parties, except where legally required.\nRights: You may access, rectify, and delete your data, as well as exercise other rights as explained in the additional information.\nMore information in our <a href=\"https:\/\/new.toscano.es\/en\/privacy-policy\/\">Privacy Policy<\/a>.\n.<\/font>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-IDIOMA elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[IDIOMA]\" id=\"form-field-IDIOMA\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"en\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_ab5cc22 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_ab5cc22\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfbOpsfAAAAALwlVvNbA-cBguP5H_sE3sTYBdDw\" data-type=\"v2_checkbox\" data-theme=\"light\" data-size=\"normal\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button 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Toscano support Our technical support and after-sales service team will be happy to assist you if you need help setting up one of our products or if you have any questions about the installation. Do not forget to attach everything we may need to serve you as best [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_mo_disable_npp":"","footnotes":""},"class_list":["post-52154","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/new.toscano.es\/en\/wp-json\/wp\/v2\/pages\/52154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.toscano.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new.toscano.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new.toscano.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/new.toscano.es\/en\/wp-json\/wp\/v2\/comments?post=52154"}],"version-history":[{"count":0,"href":"https:\/\/new.toscano.es\/en\/wp-json\/wp\/v2\/pages\/52154\/revisions"}],"wp:attachment":[{"href":"https:\/\/new.toscano.es\/en\/wp-json\/wp\/v2\/media?parent=52154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}